Refund policy
30-Day Return Period
You may request a return within 30 days after your order is delivered. To qualify, an item must be unused, unstarted, complete, and in its original packaging. Proof of purchase is required.
Starting a Return
Start every return through our contact form. Do not mail an item to the sender address or supplier address shown on the package. We will provide the correct return instructions and address after approving the request.
Damaged, Incorrect, or Incomplete Orders
Inspect your order when it arrives. Contact us within 7 days if an item is damaged, incorrect, or missing parts. Include your order number and clear photos of the product, packaging, and shipping label so we can evaluate the issue and arrange an appropriate replacement or refund.
Items That Cannot Be Returned
We cannot accept returns for personalized or custom-made products, gift cards, final-sale items, or diamond art kits that have been started, opened beyond reasonable inspection, or have drills separated or mixed. Contact us if you are unsure whether your item qualifies.
Return Shipping
If the return results from our error or an item arriving damaged, we will provide instructions for covered return shipping or another resolution. For other approved returns, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by law or the return results from our error.
Exchanges
The fastest way to receive a different item is to return the original item after approval and place a new order.
Refunds
We will notify you after inspecting the return. Approved refunds are issued to the original payment method, normally within 5 business days of approval. Your bank or card provider may need up to 10 additional business days to post the credit.
Cancellations
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after fulfillment processing begins.
Contact Us
Submit questions or return requests through our store’s contact form.